Jamshid Salehi Sadaghiyani; Vahid Najafi Kalyan; Mousa Rezvani Chamanzamin
Volume 1, Issue 4 , September 2014, , Pages 113-129
Abstract
Effective personal relationships, combined with knowledge and experience in thefields of health care, provide quality and appropriate services to patients. So thisstudy aimed to analysis the relationship between personal relationships andknowledge storage and how these impacts on hospital service performance ...
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Effective personal relationships, combined with knowledge and experience in thefields of health care, provide quality and appropriate services to patients. So thisstudy aimed to analysis the relationship between personal relationships andknowledge storage and how these impacts on hospital service performance inselected hospitals of Tehran. Findings from research using structural equationmodeling showed that personal relationships through individual andorganizational memory have strong positive and significant effect on theperformance of health care services in the hospital. The results also show thatpersonal relationships have not a direct impact on service performance.Performance and quality of health care are important because it deals withhuman lives. Hospital managers should improve personal relationship of staffalign with knowledge creation and sharing to achieve better health careperformances
